Publicado:
2012-06-15
El kaizen en una organización deportiva: un esquema de mejora continua Kaizen in a Sports Organization: A Scheme of Continual Improvement
Contenido principal del artículo
Cómo citar
Suarez Barraza, M. F., & Miguel Davila, J. A. (2012). El kaizen en una organización deportiva: un esquema de mejora continua. Administración & Desarrollo, 40(55), 61-76. https://doi.org/10.22431/25005227.129
La industria del fútbol ha experimentado en los últimos años un extraordinario crecimiento que se ha representado entre el 10 y el 15% dependiendo de su mercado por algunos autores. Sin embargo, se pronostica que este crecimiento presente una desaceleración en los años venideros como resultado la crisis económica y financiera en el ámbito global de 2008-2009. Por lo tanto, algunas de estas organizaciones deportivas dedicadas al fútbol en México han comenzado a trabajar en modelos de gestión orientados a la mejora continua (Kaizen en su término en japonés), la gestión de calidad y la planificación estratégica. De esta manera, el propósito principal de la investigación es comprender la aplicación del Kaizen en un contexto tan específico como lo es una organización deportiva dedicada al fútbol. A través de un método cualitativo del caso de estudio se logró comprender que la aproximación gerencial del Kaizen puede ayudar a una organización deportiva a mejorar su sistema de gestión y, por lo tanto, obtener mejores resultados deportivos. Un esquema teórico de la gestión de la mejora continua es el resultado final de esta investigación.
Palabras clave:
Organizaciones deportivas, Fútbol, Sistemas de Gestión, Mejora Continua (Kaizen), México.
The football industry has experienced an extraordinary growth in recent years, which has been between 10% and 15%, depending on the market, according to some authors. However, it is predicted that this growth rate will slow down in the coming years as a result of the global economic and financial crisis of 2008-2009. Therefore, some of the sports organizations dedicated to football in Mexico have begun to work with management models oriented to continual improvement (or Kaizen, as it is called in Japanese), quality control and strategic planning. Thus, the main purpose of the study is to understand the application of Kaizen in a context as specific as a sports organization dedicated to football. Through a qualitative application of the case study method, it was possible to see that the Kaizen management approach can help a sports organization improve its management system and therefore obtain better sports results. A theoretical scheme of continual improvement management is the final result of this research project.
Palabras clave:
sports organizations, football, management systems, continual improvement (Kaizen), Mexico
Referencias
Berger, A. 1997. “Continuous improvement and Kaizen: Standardizations and organizational designs”. Integrated Manufacturing System, 8 (2):110-117.
Bokeno, M. 2009. An alternative sports metaphor for understanding teamwork as complex: soccer, 11 (2):79-86.
Boon, B. and Sierksma, G. 2003. “Team formation: matching quality supply and quality demand”. European Journal of Operational Research, 148 (2), 277-292.
Brunet, A. P. and New, S. 2003. “Kaizen in Japan: an empirical study”. International Journal of Operations & Production Management, 23 (12):1426-1446.
Buchanan, D. A. 2001. “The role of photography in organizational research: A reengineering case illustration”. Journal of Management Inquiry, 10 (2):151-164.
Chadwick, S. 2009. “From outside lane to inside track: sport management research in the twentyfirst century”. Management Decision, 47 (1):191-203.
Cheser, R. 1994. “Kaizen is more than continuous improvement”. Quality Progress, 27:23-25.
Eisenhardt, K. M. and Graebner, M. 2007. “Theory building from cases: Opportunities and challenges”. Academy of Management Journal, 50 (1):25-32.
Elberse, A., Ballve, A., and Herrero, G. 2008. “Club Atlético Boca Juniors. Case Study for Teaching”. Harvard Business School Cases.
Espitia-Escuer, M. and GarcíaCebrían, L. 2006. “Performance in Sports Teams: results and potential in the professional soccer league in Spain”. Management Decision, 44 (8):1020-1030.
Federación Mexicana de Fútbol. 2010. Federación Mexicana de Fútbol Asociación. A. C. http://www. femexfut.org.mx/portalv2/ (Last time visited on November 26th, 2010).
Frick, B. and Simmons, R. 2008. “The impact of managerial quality on organizational performance: evidence from German Soccer. Managerial and Decision Economics, 29 (7):593-600.
Gilmore, S. and Gilson, C. 2009. “Finding form: Elite sports and the business of change”. Journal of Organizational Change Management, 20 (3):409-428.
Frank, E. 2010. “Private Firm, Public Corporation or Member’s Association Governance Structures in European Football”. International Journal of Sport Finance, 5:108-127.
García-del-Barrio, P. and Pujol, F. 2004. “Pay and performance in the Spanish soccer league: who gets the expected monopsony rents”. Working Paper No. 05/04, Universidad de Navarra.
Garduño-Ramírez, Guillermo. 2007. 90 años: La Historia del Deportivo Toluca Fútbol Club. 1:1-320.
Goosens, D. and Spieksma, F. 2009. “Scheduling the Belgian Soccer League”. Interfaces, 39 (2):109-118.
Groenevel, M. 2009. “European Sport Governance, Citizens and the State. Finding a (co) productive balance for the Twenty-First Century”. Public Management Review, 11 (4):421-440.
Haas, D. J. 2003. “Productive Efficiency of English Football Teams - A data envelopment analysis approach”. Managerial and Decision Economics, 24 (5):403-410.
Imai, M. 1986. Kaizen-The key to Japan’s Competitive Success. New York: Random House.
________. 1997. Gemba Kaizen. New York: McGraw-Hill.
Lillrank, P. and Kano, N. 1989. Continuous Improvement-Quality Control Circles in Japanese Industry. Ann Arbor MI: University of Michigan.
Lucifora, C. and Simmons, R. 2003. Superstar effects in sport: evidence from Italian soccer. Journal of Sports Economics, 4, 35-55.
Madeiro, G. 2007. Sport and Power: globalization and merchandizing in the soccer world. Society and Business Review, 2 (3), 287-298.
Manos, A. 2007. The benefits of Kaizen and Kaizen events. Quality Progress, 40 (2):47.
Miles, M.B., and Huberman, M. 1994. Qualitative Data Analysis. Thousand Oaks, CA.: Sage Publications Inc.
Montabon, F. 2005. Using Kaizen Events for Back Office Processes: Recruitment of frontline Supervisor Co-ops. Total Quality Management and Business Excellence, 16 (10):1139- 1147.
Murphy, A. 2006. Leadership the Sven-Göran Eriksson Way: How to turn your team into winners. Leadership & Organization Development Journal, 27 (4):1-5.
Neale, W.C. 1964. “The peculiar economics of professional sports”. Quarterly Journal of Economics, 78:1- 14.
Newitt, D. J. 1996. “Beyond BPR & TQM Managing through processes: Is kaizen enough?”. Industrial Engineering, London, U.K.: Institution of Electric Engineers.
Olson, E., Duray, R. and Slater, S. 2010. “Building Arsenal’s Stadium”. Marketing Management, 19 (2):34- 39.
Pestana-Barros, C., and Leach, S. 2007. “Technical efficiency in the English Football Association Premier League with a stochastic cost frontier”. Applied Economics Letters, 14:731-741.
Pettigrew, A. M. 1990. “Longitudinal Field Research: Theory and Practice”. Organization Science, 1 (3):267-292.
________. 1997. “What is a processual analysis?”. Scandinavian Journal of Management, 13 (4):337- 348.
Philips, J. 1981. “Assessing measurement error in key informant reports: a methodological note on organizational analysis in marketing”. Journal of Marketing Research, 22 (5):395-415.
Planellas, M., and Parada, P. 2006. Case Study for Teaching of ESADE Business School. Barcelona, España.
Sing, J. and Sing, H. 2009. “Kaizen philosophy: A review of literature”. The IUP Journal of Operations Management, 8 (2):51-72.
Stake, R. E. 2000. “Case studies”. En Denzin, N.; Lincoln, Y. (ed). The Handbook of qualitative research (2a edition). USA: Sage Publications Inc., 435-454.
Suárez-Barraza, Manuel F. 2007. El Kaizen: La filosofía de mejora continua e innovación incremental detrás de la administración por calidad total. México, D.F.: Panorama Editorial.
________. 2009. El Kaizen-GP: la aplicación y sostenibilidad de la mejora continua de procesos en la gestión pública. México, D.F.: Miguel Ángel Porrúa Editorial.
Suárez-Barraza, M. F., Smith, T. and Dahlgaard-Park, S. 2009. “Lean-Kaizen Public Service: an empirical approach in Spanish local governments”. The TQM Journal, 21 (2):143-167.
Suárez-Barraza, M.F. and Cisneros, E. 2010. El Deportivo Toluca Fútbol Club: su sistema de gestión. Case Study for Teaching of Graduate School of Management of Tecnológico de Monterrey. Toluca, México.
Sugden, J. and Tomlinson, A. 2005. “Not for the good of the game: crisis and credibility in the Governance of World Football“. En Allison, L. (ed.) The Global Politics of Sports. London: Routledge Editorial.
Strauss, A. L., and Corbin, J. 1990. Basics of qualitative research: Grounded theories procedures and techniques. Newbury Park, CA: Sage Publications Inc.
Szymanski, S., and Kuypers, T. 1999. “The English football industry: profit, performance and industrial structure“. International Review of Applied Economics, 11:135-153.
Torgler, B. And Schmidt, S. 2007. “What shapes player performance in soccer? Empirical findings from a panel analysis?“. Applied Economics, 29:2355-2369.
Tolumes, A. 2005. “Soccer Team Scores its goals with ISO 9001“. Quality Progress, 38 (7):48-52.
Yin, R. 1994. Case study research, design and methods. Thousands Oaks, California: Sage Publications.
Bokeno, M. 2009. An alternative sports metaphor for understanding teamwork as complex: soccer, 11 (2):79-86.
Boon, B. and Sierksma, G. 2003. “Team formation: matching quality supply and quality demand”. European Journal of Operational Research, 148 (2), 277-292.
Brunet, A. P. and New, S. 2003. “Kaizen in Japan: an empirical study”. International Journal of Operations & Production Management, 23 (12):1426-1446.
Buchanan, D. A. 2001. “The role of photography in organizational research: A reengineering case illustration”. Journal of Management Inquiry, 10 (2):151-164.
Chadwick, S. 2009. “From outside lane to inside track: sport management research in the twentyfirst century”. Management Decision, 47 (1):191-203.
Cheser, R. 1994. “Kaizen is more than continuous improvement”. Quality Progress, 27:23-25.
Eisenhardt, K. M. and Graebner, M. 2007. “Theory building from cases: Opportunities and challenges”. Academy of Management Journal, 50 (1):25-32.
Elberse, A., Ballve, A., and Herrero, G. 2008. “Club Atlético Boca Juniors. Case Study for Teaching”. Harvard Business School Cases.
Espitia-Escuer, M. and GarcíaCebrían, L. 2006. “Performance in Sports Teams: results and potential in the professional soccer league in Spain”. Management Decision, 44 (8):1020-1030.
Federación Mexicana de Fútbol. 2010. Federación Mexicana de Fútbol Asociación. A. C. http://www. femexfut.org.mx/portalv2/ (Last time visited on November 26th, 2010).
Frick, B. and Simmons, R. 2008. “The impact of managerial quality on organizational performance: evidence from German Soccer. Managerial and Decision Economics, 29 (7):593-600.
Gilmore, S. and Gilson, C. 2009. “Finding form: Elite sports and the business of change”. Journal of Organizational Change Management, 20 (3):409-428.
Frank, E. 2010. “Private Firm, Public Corporation or Member’s Association Governance Structures in European Football”. International Journal of Sport Finance, 5:108-127.
García-del-Barrio, P. and Pujol, F. 2004. “Pay and performance in the Spanish soccer league: who gets the expected monopsony rents”. Working Paper No. 05/04, Universidad de Navarra.
Garduño-Ramírez, Guillermo. 2007. 90 años: La Historia del Deportivo Toluca Fútbol Club. 1:1-320.
Goosens, D. and Spieksma, F. 2009. “Scheduling the Belgian Soccer League”. Interfaces, 39 (2):109-118.
Groenevel, M. 2009. “European Sport Governance, Citizens and the State. Finding a (co) productive balance for the Twenty-First Century”. Public Management Review, 11 (4):421-440.
Haas, D. J. 2003. “Productive Efficiency of English Football Teams - A data envelopment analysis approach”. Managerial and Decision Economics, 24 (5):403-410.
Imai, M. 1986. Kaizen-The key to Japan’s Competitive Success. New York: Random House.
________. 1997. Gemba Kaizen. New York: McGraw-Hill.
Lillrank, P. and Kano, N. 1989. Continuous Improvement-Quality Control Circles in Japanese Industry. Ann Arbor MI: University of Michigan.
Lucifora, C. and Simmons, R. 2003. Superstar effects in sport: evidence from Italian soccer. Journal of Sports Economics, 4, 35-55.
Madeiro, G. 2007. Sport and Power: globalization and merchandizing in the soccer world. Society and Business Review, 2 (3), 287-298.
Manos, A. 2007. The benefits of Kaizen and Kaizen events. Quality Progress, 40 (2):47.
Miles, M.B., and Huberman, M. 1994. Qualitative Data Analysis. Thousand Oaks, CA.: Sage Publications Inc.
Montabon, F. 2005. Using Kaizen Events for Back Office Processes: Recruitment of frontline Supervisor Co-ops. Total Quality Management and Business Excellence, 16 (10):1139- 1147.
Murphy, A. 2006. Leadership the Sven-Göran Eriksson Way: How to turn your team into winners. Leadership & Organization Development Journal, 27 (4):1-5.
Neale, W.C. 1964. “The peculiar economics of professional sports”. Quarterly Journal of Economics, 78:1- 14.
Newitt, D. J. 1996. “Beyond BPR & TQM Managing through processes: Is kaizen enough?”. Industrial Engineering, London, U.K.: Institution of Electric Engineers.
Olson, E., Duray, R. and Slater, S. 2010. “Building Arsenal’s Stadium”. Marketing Management, 19 (2):34- 39.
Pestana-Barros, C., and Leach, S. 2007. “Technical efficiency in the English Football Association Premier League with a stochastic cost frontier”. Applied Economics Letters, 14:731-741.
Pettigrew, A. M. 1990. “Longitudinal Field Research: Theory and Practice”. Organization Science, 1 (3):267-292.
________. 1997. “What is a processual analysis?”. Scandinavian Journal of Management, 13 (4):337- 348.
Philips, J. 1981. “Assessing measurement error in key informant reports: a methodological note on organizational analysis in marketing”. Journal of Marketing Research, 22 (5):395-415.
Planellas, M., and Parada, P. 2006. Case Study for Teaching of ESADE Business School. Barcelona, España.
Sing, J. and Sing, H. 2009. “Kaizen philosophy: A review of literature”. The IUP Journal of Operations Management, 8 (2):51-72.
Stake, R. E. 2000. “Case studies”. En Denzin, N.; Lincoln, Y. (ed). The Handbook of qualitative research (2a edition). USA: Sage Publications Inc., 435-454.
Suárez-Barraza, Manuel F. 2007. El Kaizen: La filosofía de mejora continua e innovación incremental detrás de la administración por calidad total. México, D.F.: Panorama Editorial.
________. 2009. El Kaizen-GP: la aplicación y sostenibilidad de la mejora continua de procesos en la gestión pública. México, D.F.: Miguel Ángel Porrúa Editorial.
Suárez-Barraza, M. F., Smith, T. and Dahlgaard-Park, S. 2009. “Lean-Kaizen Public Service: an empirical approach in Spanish local governments”. The TQM Journal, 21 (2):143-167.
Suárez-Barraza, M.F. and Cisneros, E. 2010. El Deportivo Toluca Fútbol Club: su sistema de gestión. Case Study for Teaching of Graduate School of Management of Tecnológico de Monterrey. Toluca, México.
Sugden, J. and Tomlinson, A. 2005. “Not for the good of the game: crisis and credibility in the Governance of World Football“. En Allison, L. (ed.) The Global Politics of Sports. London: Routledge Editorial.
Strauss, A. L., and Corbin, J. 1990. Basics of qualitative research: Grounded theories procedures and techniques. Newbury Park, CA: Sage Publications Inc.
Szymanski, S., and Kuypers, T. 1999. “The English football industry: profit, performance and industrial structure“. International Review of Applied Economics, 11:135-153.
Torgler, B. And Schmidt, S. 2007. “What shapes player performance in soccer? Empirical findings from a panel analysis?“. Applied Economics, 29:2355-2369.
Tolumes, A. 2005. “Soccer Team Scores its goals with ISO 9001“. Quality Progress, 38 (7):48-52.
Yin, R. 1994. Case study research, design and methods. Thousands Oaks, California: Sage Publications.
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